Latest Job Vacancies at Softnoon Holdings (5 Positions)

Softnoon Holdings is a multi-business enterprise with service offerings through its distinct business divisions. Softnoon Holdings Limited has carved a niche as a quality company providing quality services consistently.

Group Head of Operations

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 – 10 years
• LocationLagos
• Job FieldAdministration / Secretarial

Details:

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations.

Requirements

• 8-10 years proven experience as Director of Operations or equivalent position.
• Excellent organizational and leadership abilities.
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in business administration or relevant field; MSc/MA will be a plus.

Group Head of Customer Service

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 – 10 years
• LocationLagos
• Job FieldCustomer Care

Details:

• ย  Accomplishes customer service and human resource objectives, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• ยทย  Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• ยทย  Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• ยทย  Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• ยทย  Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• ยทย  Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• ยทย  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• ยทย  Accomplishes information systems and organization mission by completing related results as needed.

JOB REQUIREMENT:

• 8-10 years proven experience as Head of Customer service or equivalent position.
• Excellent organizational and leadership abilities.
• Outstanding communication and people skills
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in Client relationsn or relevant field; MSc/MA will be a plus.

Access Control Officer

• Job TypeFull Time
• QualificationSecondary School (SSCE)
• Experience3 – 4 years
• LocationLagos
• Job FieldSecurity / Intelligence

Details:

• Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents.
• Control and monitor surveillance equipment, and perform building and equipment inspections.
• Guard access points, permitting or refusing entry,restraining trespassers, and direct heavy traffic during start and end of business hours.
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Secure all doors, windows, and exits, depending on shift.

JOB REQUIREMENT:

• High school diploma or equivalent.
• Must be a registered security officer.
• 3-4 Years Proven experience as security officer.
• Helpful, courteous attitude.

Project Officer

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 – 5 years
• LocationLagos
• Job FieldProject Management

Details:

• Develop and manage budget for each project working with program manager, meeting manager and meeting planner.
•  Manage and facilitate flow of essential information among company team members.
• Maintain project calendar and milestones.
• Establish quantitative staffing model used by foundation strategy leaders to describe staffing resource level to execute strategies given their specific execution choices.
• Develop an insightful analytical tool used by strategy owners to inform resource requests, execution decisions, strategy choices and potential tradeoff needs.
• Assist in foundation leadership to adapt analytical approach to establish resource need and thoroughly examine alternative execution choices.

JOB REQUIREMENT:

• 3-5 Years Proven work experience as an Project Officer, or similar role.
• Solid knowledge of project Management
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills.
• BSC/HND; additional qualifications in Project Management is a plus.

Customer Service Officer

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience2 – 3 years
• LocationLagos
• Job FieldCustomer Care

Details:

JOB DESCRIPTION:

• Manage large amounts of incoming calls
• ·  Generate sales leads
• ·  Identify and assess customers’ needs to achieve satisfaction
• ·  Build sustainable relationships and trust with customer accounts through open and interactive communication
• ·  Provide accurate, valid and complete information by using the right methods/tools
• ·  Meet personal/customer service team sales targets and call handling quotas
• ·  Handle customer complaints, provide appropriate solutions and alternatives within the time   limits; follow up to ensure resolution
• ·  Keep records of customer interactions, process customer accounts and file documents
• ·  Follow communication procedures, guidelines and policies
• ·  Take the extra mile to engage customers.

JOB REQUIREMENT:

• 2-3years proven experience as a Customer Service Officer or equivalent position.
• Excellent organizational abilities.
• Outstanding communication and people skills
• Familiarity with MS Office and various CRM software.
• BSc/HND in relevant field.

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