Customer Service Officer at Acomms Media Limited

Acomms Media Limited – We are your indigenous company registered in Lagos, Nigeria. We provide services in training facility, business trainings, training for children, recruitment, outsourcing and marketing with technology enabled solutions and facility at an affordable and competitive rates.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Company: Medical (Optical)

Job Description

• Patients registration
• File records and transfer across branches
• Collation data records – Patients
• Check patient’s eligibility with HMOs
• Book patient’s appointment
• Collation of daily patient’s diagnosis
• Receive incoming calls
• Pick up medication from pharmacy in the absence of the nurses
• Follow up on medical reports from admin

Responsibilities
Optical:

• Attend to patient’s enquiry for glasses and contact lens
• Assist in frame selection for patients
• Selection of new frames from suppliers
• Supervision/restocking of Frames and accessories on the shelf and gallery
• Lens and contact lens ordering
• Collation patient’s records – Optical
• Preparation of optical bills for patients
• Follow up with Doctors and technicians (Lens marking, high prescription orders)

Cashier:

• Receive cash payments
• Preparation of HMO billings and filing of claim forms
• Call HMOs for approval
• Liaise with Account Officer for end of day sales and records
• Pick up medication form pharmacy in the absence of the nurses

Patients Communication:

• Patients satisfactory survey feedback
• Monthly report Collation – Optical
• Inform patients of their ready glasses.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 – 6 years work experience.

Salary
N80,000.00 per month.

Application Closing Date
28th February, 2022.