Customer Service Representative – Job Scheduler at Selfa Nigeria Limited
Selfa Nigeria Limited – We design and implement solutions to enhance the performance of instrumentation, systems and software used in industrial process control and factory automation. Our solutions covers solutions for measuring, monitoring, recording and controlling temperature, liquid analysis, pressure, level, flow, and humidity.
Our mission is to deliver reliable, innovative and cost-effective measurement and control solutions that help our customers achieve enhance performance and achieve higher levels of conformance.
We are recruiting to fill the position below:
Job Title: Customer Service Representative – Job Scheduler
Location: Lagos
Job Type: Full-time
Job Description
In this role you will:
- Take ownership of the process that includes making sure that calibration services are scheduled, handling customer inquiries about our services, ordering parts, and providing timely communications to our technicians and customer.
- Coordinate with the customer to schedule calibration actions.
- Responsible for day-to-day scheduling of the Calibration Technicians.
- Control the status of instruments in the customer’s database and manage the tracking of instrumentation.
- Raise estimates and prepare invoices for customer projects.
- Support the customer for internal and external audits.
Qualifications
Qualified applicants must possess:
- Previous experience in a customer service role.
- Strong computer skills including proficiency in Microsoft Office Suite.
- Excellent communication skills including written, verbal, and listening skills
- Strong organizational skills.
- Ability to meet deadlines while handling multiple priorities.
Application Closing Date
Not Specified.
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