Spares Support Officer at JMG Limited

JMG Limited is a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, and industrial equipment. With over 10 years of experience in Africa and strong partnerships with some of the world’s leading brands (CATERPILLAR INC, MITSUBISHI HEAVY INDUSTRIES, LEGRAND, GE LIGHTING, KAESER COMPRESSORS, THYSSENKRUPP), JMG combines global technologies and regional expertise to fulfill the development needs of the African market.

We are recruiting to fill the position below:

Job Title: Spares Support Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports To: Spare Supervisor
Department: Aftersales Services

Brief Description

Attend to customer’s enquiry and liaise with call center to ensure customers’ satisfaction. Prepare and forward all sales orders generated to maintenance team.

Duties

Prepare parts bidding documents and Projects.
Confirm payment and prepare Sales Order to start with the job and follow up till the job is invoiced.
Follow up on customers to ensure their satisfaction before COB.
Ensure all cases and Sales Orders are entered in the AX Dynamics Platform.
Attend to customer’s enquiry by emails and telephone calls.
Liaise with call center to ensure continuous customers satisfaction.
Forward all Sales Orders generated to MSO/Maintenance team. Take up IMS responsibilities such as reporting unsafe act, condition, or procedure in the workplace, participating in fire or emergency drill at work, participating in incident reporting and investigation when necessary and adherence to Company policies.