Brokers Admin Executive at Concept Nova

Concept Nova isa subsidiary of the Concept Group andis Africa’s fastest growing technology solutions company, specialising in Business Intelligence, Asset Management and Remote Monitoring solutions.

Concept Nova delivers technology-driven solutions that increases transparency, efficiency, cost savings and revenue generation. Serving over 200 clients across diverse industries, we are changing the face of technology development by delivering premium services at competitive prices.

We are recruiting to fill the position below:

Job Title: Brokers Admin Executive

Location: Nigeria

Job Description

Client Relationship management
Managing, supporting and communicating Affiliates/Brokers’ and satisfaction levels with regards to Concept Nova Brokers Portal.
Conversion of warm and cold leads to hot leads via optimal and effective relationship management.
Acquisition of more clients via referral from warm and hot leads as a result of effective relationship management.
Acquisition of Brokers through effective management of client, thereby creating more awareness and referring clients
Engaging dissatisfied Brokers & clients adeptly to successfully retain them and secure future business and referrals.
Cross selling other products and conversion of clients to brokers.
Aggressive follow-up with pending leads/clients to get them acquainted with our solutions and get in optimal referrals from this channel.
Follow up with B2C leads until successful closure.
Conversion of inactive brokers to active brokers.
Handle brokers and affiliates’ enquires via phone calls, emails, live chats and social media channels.
Resolve product and service problems by clarifying the brokers/client complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; accelerating correction or adjustment ; follow up to ensure resolution.
Engage Brokers and clients at the beginning of their subscription; ensure successful take-up and management of all incidents throughout their subscription from which there might be a risk of dissatisfaction.
Communicate detailed reports on Brokers and clients requests and feedback to aid strategic and management decisions.
Sending status and summary report of the broker’s portal on a weekly basis.
Analyzing data collected in finding solutions to support employees and customers.
Generating information and insights from data collected in identifying trends and patterns in helping management make informed decisions.
Sourcing of missing data in avoiding loop holes.
Identifying interface requirements and developing interface control documents.
Researched into a more optimal telecommunication network used in our business operation which reduced the cost of expenditure.
Preparing charts and reports from data collected in making decisions.
Configuring tracking devices for use.
Providing client education on the usage of our various tracking platform as well as prompt notification of service issues to clients.
Diagnosing and solving hardware or software faults.
Making recommendation regarding equipment upgrades.
Liaising with law enforcement officers in ensuring swift recovery of snatched or stolen vehicles.