Loan Recovery / Collections Supervisor at OTP Internet Technology (9Credit)

OTP Internet Technology (9Credit) is a Fintech company that provides quick loans to customers vis an online process. The company’s major product is 9credit. 9credit is a quick loan app that is available on the google play store for use by customers.

We are recruiting to fill the position below:

Job Title: Loan Recovery / Collections Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

We are looking for a Loan Recovery / Collections Supervisor to oversee our organization’s Loan Recovery Agents in the Recovery department.
The major duty is to supervise staff to ensure all money owed to the company is billed and received correctly and in a timely fashion and according to global best practice.

Job Description

Oversee the business’ financial collections department
Supervise the Collections/Recovery team to ensure all loan repayments are made in a timely fashion
Train and retrain new collections team members on the rules outlined for collections of debt by the regulatory bodies
Performance management and evaluation of the collections team
Ensure that all company policies regarding loans collections are adhered to by collectors
Negotiate loan repayment plans where necessary
Minimize the company’s financial losses from bad loans
Regularly update and report the collection department’s progress and statistics
Present collections performance information to management or their department to highlight trends or achievements.
Handle escalated delinquent accounts
Motivate staff accordingly

Job Specification

A Degree in Finance / Accounting or related fields with a minimum of second-class lower grade;
A Master’s Degree is an added advantage.
Minimum of four (4) years of progressive work experience in a similar role, with at least one(1yr) on a managerial or supervisory level in a closely related fin-tech loan company.
Strong leadership skills
Strong understanding of the rules and regulations of debt collections by government regulatory bodies. E.g NITDA, FCCPC, CBN etc.
Knowledge of high-volume collections, credit authorization and billing procedures and practice
Highly proficient in computer software programs such as: Word processors, spreadsheet programs and database systems
Strong data analysis and arithmetic skills
High-level professionalism
Strong communication skills
Experience must be in lending fin-tech.