IP NOC Engineer at MainOne Cable Nigeria

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: IP NOC Engineer

Location: Lagos_MDXi
Department: Technical
Job Type: Permanent

Responsibilities
The IP NOC Engineer will be responsible for the following functions:

Maintain and ensure full compliance with all Main One’s NOC processes and procedures
Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
Ensure all customer SLAs are met.
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.

Qualifications, Skills & Competencies

HND/BSc. Degree in Computer Science or in a related discipline.
3-5 years’ working experience in similar position
Good communication skills.
Relevant Professional/Technical certifications preferably CCNA & CCNP
Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
Good knowledge of networking technologies- TCP/IP, BGP, DNS

Demand on the Job:

Ability to handle the challenges that come with the job.
Capable of multi-tasking, manage time and prioritise workload.
Strong analytical skills
Good technical documentation skills
Ability to collate and interpret data from various sources.
Ability to assess and prioritise faults and respond or escalate accordingly.
Willingness to learn and develop new skills.
Actively seek innovative ways of improving existing systems and processes.
Actively encourage strong working relationships with other teams.
Very good understanding of Main One’s products and processes.
Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.