Head, Network NQoS & Support at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Head, Network NQoS & Support

Job ID: IRC4499
Location: Abuja, Nigeria

Job Summary

Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.
Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions
Tactical:

Assist in the definition of the division’s plans, policies, projects, and service levels.
Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
Analyse, Detect & Report any problem due to capacity shortages.
Coordinate the preparation of technical reports on network quality/ performance.
Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
Manage vendor performance evaluation and ensure agreed SLAs are achieved.
Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.
Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards
Manage inter-functional relations to ensure synergy across the various departmental functions.
Monitor and control the budgetary needs of the unit/function.
Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)
Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

First Degree or equivalent in Electrical Engineering
Postgraduate degree/relevant professional qualification
Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position
Knowledge
Network Operations
Network Performance
Network Security and Assurance
Service Continuity Management, Monitoring and Control
Telecommunications & Mobile Network Standards & Specifications.

Skills: