Call Center Sales Coordinator at Jiji.NG

Jiji.ng is the largest online marketplace in Nigeria which connects Real Buyers with Sellers. Jiji was launched in 2014 and currently serves over 200 Million users in 5 different countries.

We are recruiting to fill the position below:

Job Title: Call Center Sales Coordinator

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are currently Hiring a competent Call Centre Sales Coordinator to manage our Call Centre Team at Jiji Nigeria.
• You will work closely with Management, the Sales department, HR department and the entire sales team especially in innovating new ways to achieve and exceed the sales target set monthly, quarterly and for the year.

Responsibilities

• Develop new innovative ways to meet and exceed set targets
• Conduct market research for insights on competition in order to recommend new strategies
• Develop a robust sales and customer experience processes and strategies that will improve sales
• Work with the acquisition team and identify new opportunities that can be explored
• Work with the support team to create quick, fast and satisfactory customer experience and first call resolution.
• Generate weekly and monthly reports on outcome of task handled and team supervision.
• Coaching, training and motivating the sales teams in order to ensure the team meets the sales targets
• Work with the L&D team in terms of sales training and development, as well as performance improvement plans
• Conduct studies, research and have a good understanding of the market dynamics in the online, ecommerce and classifieds sector and present opportunities to management
• Selling the Jiji services to clients and surpassing daily call targets
• Every other task assigned.

Profile

• B.Sc Degree. An MBA will be an added advantage
• 3 years of experience in the online, ecommerce sector or related experience.
• Passionate about sales, customer service and projects
• Experience in the microfinance and fintech space will be highly considered
• Aptitude in problem solving and ability to use excel professionally and CRM
• Self managed and autonomous. Ability to work without supervision.

Benefits and Perks

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO, Employee loans, free daily lunch
• Regular team-building events, TGIF, great work environment and fun loving co-workers.

Application Closing Date
25th April, 2022.