Team Member, Process Design & Optimization at United Bank for Africa (UBA) Plc

United Bank for Africa (UBA) Plc is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.

UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d’Ivoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda, and Zambia. The Bank also operates in the United Kingdom, the United States of America, and with a presence in Paris.

We are recruiting to fill the position below:

Job Title: Team Member, Process Design & Optimization

Location: Nigeria
Job type: Permanent

Job Objective(s)

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact-based recommendations for process improvement.
• Drive process re-engineering and improvement.
• Work with various teams to ensure the development of an efficient and scalable end-to-end process.
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
• Complete post-deployment analysis, monitoring, and driving recommendation for improvement to completion.

Qualifications

• Bachelor’s Degree in any field.
• Minimum of two (2) years of relevant work experience.
• Candidate’s Profile: Our ideal candidate must have an impressive understanding of products and processes.
• A team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Data analysis
• Product and process knowledge
• Proficient in MS packages
• Problem-solving
• Attention to detail
• Project management.

What we expect from you:

• High degree of professional ethics, integrity, and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What you should expect from us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
29th April, 2022.