Branch Manager at Crossover Microfinance Bank Limited – 2 Openings

Crossover Microfinance Bank is a financial institution whose aim is to support the small scale business to grow their businessthrough financial instrument.

We are recruiting to fill the position below:

Job Title: Branch Manager

Locations: Ikorodu and Cele Ijesha, Lagos
Employment Type: Full-time

Responsibilities

Create and enforce plans that will help meet the needs of customers.
Build long-term relationships with clients and customers.
Work quickly to address and resolve customer issues
Notify the sales team of new sales and cross-selling opportunities.
Become familiar with the competition to stay ahead of them.
Encourage high sales and good customer service practices.
Create strategies and work with clients to boost their brand.
Help promote and maintain a positive company image.
Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback.
Identifying and approaching potential new companies or individuals to engage as clients.
Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
Giving presentations to clients about products or services.
Acting as a point of contact for complaints and escalating issues as appropriate.
Ensuring that the terms of a contract are adhered to by both your employer and clients.
Understanding and helping to meet the targets and aims of the client.

Qualifications and Skills

Degree in Management, Marketing, Communication or a similar field.
3 – 5 years work experience.
Intuitive to customers needs.
Strong communication and interpersonal skills and the ability to build and maintain relationships.
A background in customer service or sales is a plus.
Must understand customer relationship management (CRM).
Strategic thinker and ability to analyze and solve problems quickly.
Ability to work well with others and lead a team.
Knowledge of math and numbers.
Attentive to detail and organized.
Must be self-motivated, flexible and able to manage several jobs at one time.
Proficiency in Microsoft Office.
Excellent communication and interpersonal skills.
Good conflict resolution and problem-solving skills.
Leadership and team management skills.
Customer-oriented.
Goal getter.