Experience Support Specialist at Tek Expert

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Experience Support Specialist

Requisition ID: 6978
Location: Victoria Island, Lagos
Category: Training

Overview

• We’re searching for an Experience Support Specialist to deliver a variety of administrative and program management services to support the Learning Experience activities for elev8. This includes logistics, customer service, administrative responsibilities, coordination of tasks between vendors and suppliers.
• The role is based in Nigeria and will be within the Learning Delivery unit under the Global Head of Learning Delivery.
• A career in tech. Work with the biggest and best names in technology.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
• We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Assist on logistics for all courses and learning programs.
• Handle nomination (send the invitation for learners), registration, invitation letters, outlook invitations, kick-off session, purchase of material & labs & vouchers, upload the information to the platform, coordinate with the trainers the elaboration of pre-post assessments, quizzes, and exam simulations, and the upload to the platform.
• Coordinate the purchase of training material.
• Conduct the management and coordination of the testing center.
• Partner with local teams to ensure the success of every training program.
• Collaborate with the overall administration tasks within the building and with finance on the payment of purchase orders.
• Support the processes in place to assist trainers and learners during the courses as well as post-course activities to evaluate course effectiveness.

Qualifications
In this role:

• Bachelor’s Degree preferred.
• Professional fluency in English is essential, both written and oral.
• Strong understanding of MS Office tools (Excel, Power Point, Teams, Outlook, CRMs).
• Must have demonstrated relevant administrative experience along with strong communication and customer service skills.
• Must be detail-focused, organized, and able to work independently and as a team player as needed.
• Experience in training, education, or program management is considered an advantage.

Application Closing Date
Not Specified.