Head, IT Operations at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Head, IT Operations

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.

Key Accountabilities
Manage and Control Infrastructure delivery:

To put in place the required functions to ensure a quality service from Infrastructure
Develop process that delivers the unit as ultimate point of escalation and resolution
Develop operational plans with S1 partners that aligns with and delivers on the overall business objective.

Measure and Report Performance:

To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
Ensure operation expenditure (opex) are in line with approved AOP.

Manage Infrastructure Roadmap:

To coordinate and control policies and functions
Working with the IT S1, ensure smooth operations and continuous availability.

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:

Recruit the right talent in consultation with function head, as per defined recruitment guidelines
Develop and motivate team members through structured training and on the job coaching
Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition.

Thought Leadership:

Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
Ensure 100% availability and optimization of resources within the governing SLAs

Educational Qualifications & Functional / Technical Skills

University Degree in Computer Science and other related disciplines
Professional qualification in Project Management Techniques
Professional Qualification in ITIL and SIX Sigma with focus on IT

Relevant Experience:

8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
Experience on managing diverse and complex platforms and environments

Other requirements: