Senior Manager of Clinical Operations and Education (Digital Health) at Black Pen Recruitment

Black Pen Recruitment – Our client is a digital health social enterprise that leverages technology, quality improvement, data, and behavioural science to provide self-care support to people living with chronic health needs. Their goal is to augment the knowledge and capability of healthcare providers and health consumers to ensure longer, happier, and healthier lives across sub-Saharan Africa.

They are recruiting to fill the position of:

Job Title: Senior Manager of Clinical Operations and Education (Digital Health)

Location: Lagos
Job Type: Hybrid | Full-time

Responsibilities

Provides oversight for all clinical service activities including refinement of the entire package of service standards and policies (virtual and in-person)
Works closely with functional and business unit teams to ensure seamless end-to-end clinical operations integrated seamlessly with product delivery.
Supervises all internal and external clinical teams to ensure optimal person-centered care
Develops, leads, and participates in clinical education, recruiting, onboarding, training, mentoring, assessment and review systems and process incorporates latest context-specific evidence into clinical practice guidelines
Oversees clinical monitoring and evaluation activities
Works with the business strategy and operations team to forecast growth based on new programming
Interfaces with members to understand opportunities for quality improvement including on-call activities
Leads development of research practice interfacing with different external partners and manages clinical trial design, implementation, and publication process
Develops new clinical programs and innovations
Works closely with business unit and project managers to ensure optimal clinical excellence
Contributes to an agile data-driven culture of real-time learning, feedback and rapid iteration.

Requirements

Medical Degree required.
MBA or master’s required.
10+ years of experience in clinical medicine and project management
Experience of managing teams to deliver on goals in a business
Clinical management preferred with ability to work with remote goal teams.
Publication track record preferred.
Exceptional communication, presentation and organisational skills and comfort with technology and a willingness to harness digital platforms in all we do.
Ability to conceptualise and execute on tight timelines, and juggle competing priorities.
Comfort in working with a global team and in a start-up environment.
A recognition that the company is an early-stage start-up and are looking for you to work with an entrepreneurial mindset, quickly and efficiently while ensuring optimal wellbeing and lifestyle for you and your team.
A willingness to work super hard and problem-solve as a collective.