Customer Service / Application Officer at Law and Visas

Law and Visas is an Immigration Law Firm based in Lagos, Nigeria. The firm has been operating in Nigeria for 10 years. We are a leading firm in Immigration Services.

We are recruiting to fill the position below:

Job Title: Customer Service / Application Officer

Location: Lagos
Job Type: Full-time, Permanent
Field: Immigration Law Firm
Resumption: 1st July 2022

Job Description

The firm is looking for a competent client relationship officer. This is a customer service position.
The position requires you to provide excellent customer service to our clients and the office team.
Experience in immigration law is not essential. However, an experience in working in a business and office environment, getting tasks done in a short time is essential.

Responsibilities

Fill in Clients records and forms.
Check and process clients documents.
Analyze clients documents.
Scan and Upload documents.
Fill forms online.
Anaylse situation and issues.
Check for errors in documents.
Sell service to the prospective clients.
Collect Client information and fill out application forms.
Liaise with clients on a daily basis.
Assist clients with knowing the range of services offered.
Demonstrate good knowledge of services to clients.
Greet clients in a friendly, polite, and professional manner.
Educate clients about current immigration developments and trends.
Ring up clients, respond to emails, meet face to face, and chat to clients to take payments, and you issue receipts.
Contribute to team’s daily sales goals.

Job Requirements

B.Sc / HND degree holder of any discipline from a reputable institution.
Minimum of 3 years of work experience.
Must have experience working in a business/office environment
Must have good data analysis skills.
Must be able to follow set company rules and standards
Minimum of Second class lower or itsequivalent.
Must have good interpersonal and organizational skills
Must have good knowledge of basic computer applications ie Microsoft word, chrome etc.
Must have excellent verbal communication skills
Strong orientation towards providing excellent customer service
Basic math skills.
High attention to detail.
Demonstrated selling skills.
Ability to maintain a professional appearance.
Must reside in Lagos.
Must be able to travel to the office early at normal office hours.
Fluent in spoken English.
Must have good writing ability/skills.
Must have good research and fact-finding abilities/skills.