Customer Service Representative (Cosmetics) at the Nirvana Synergy company

Cilla Prime Workforce services, the sister company of the Nirvana Synergy company is recruiting to fill the position below for our cosmetics brand of the company:

Job Title: Customer Service Representative (Cosmetics)

Location: Okota, Lagos
Employment Type: Full-time
Reports to: The supervisor

Job Overview

• The Customer service representative will help customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.

Responsibilities and Duties

• Processing and closing sales and transactions satisfactorily.
• Answering questions about company’s product and services.
• Collecting, Identifying and analyzing customer feedback and complaints.
• Following up with prospective and current customers on their use of our products in order to retain them.
• Developing and documenting knowledge into helpful content.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Meeting personal/customer service teamsales targets and call handling quotas.

Job Requirements

• Must have at least OND.
• Must have at least 2 years experience as a customer service representative.
• Must have knowledge on cosmetology.
• Must be a good team player, possess good character traits and personality.
• Must have the ability to multi-task, prioritize, and manage time effectively.
• Must have customer orientation and ability to adapt/respond to different types of characters.
• Must have excellent communication and presentation skills.
• Must live within Okota/Ago/Isolo and environs.

Salary
N50,000 monthly.

Application Closing Date
30th June, 2022.