Sales & Customer Engagement Officer at Human-Aware RTS Limited

Human-Aware Real-Time Solutions Limited is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well built IT solutions. Our areas of expertise include: Software development solutions, IT project consultation services, Web design and development services, Database management, Web advertising services, IT support services. We are exceptional in the development, deployment, and distribution of web based software applications.

We are recruiting to fill the position below:

Job Title: Sales & Customer Engagement Officer

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

Handle incoming calls or inquiries from prospective customers or clients
Attract potential customers by answering product and service questions
Deal and help resolve any customer complaints
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Cross sell other products and services of the company
Respond to customers’ enquiries via email, live chat, and active social media platforms.
Credit customers upon payment confirmation.

Requirements