IT Service Delivery Officer at eTranzact International Plc

eTranzact is awinning multi-application and multi-channel electronic transaction switching and payment processing platform. Our operations cuts acrossNigeria, Ghana, Tanzania, Zimbabwe, Cote d’Ivoire, and UK and is currently expanding operations to more and more countries in the world.The company’s current strategy is to achieve significant growth and become a Global leader through rapid expansion in the areas of mobile payments and banking applications worldwide.

We are recruiting to fill the position below:

Job Title: IT Service Delivery Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Maintain high performing service support functions including IT Service Desk and general Technical Support.
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Champion service and support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed.
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
• Ensure that patching (hardware and software) and anti-virus updates are carried out promptly and effectively
• Work with the technical design team (s/w development, database admins, network & Infra. etc.) to evolve standards for hardware, software and security in the environment.
• Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting on IT Service performance.
• Effectively deliver/manage staff management including recruitment, mentoring, training, target setting and performance assessment.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

Requirements and Skills

• A Degree in Management or IT related discipline.
• 4 years work experience.
• In-depth knowledge of IT network, systems, security, storage, server and server visualization.
• Good knowledge of IT hardware and software maintenance, repairs, and troubleshooting
• Good planning, communication and leadership skills is highly desirable
• Innovative mindset.

Application Closing Date
11th August, 2022.