Control Room Operator at Cartrack Engineering Technologies

Cartrack Engineering Technologies was founded in Nigeria and commenced operations in 2003, as a subsidiary of the Cartrack Holdings Limited group, which listed on the Johannesburg Stock Exchange in 2014 (Bloomberg CTK:SJ). Since its founding, the Cartrack Group of companies has swiftly developed into a leading provider of fleet management, stolen vehicle recovery and insurance telematics, with over 1 300 000 clients across 23 countries worldwide. This growth can be attributed to the status of Vehicle-as-a-Service (VaaS) an emerging market that is rapidly gaining momentum in both the taxi and the logistics industries.

We are recruiting to fill the position below:

Job Title: Control Room Operator

Location: Lagos
Job Engagement: Full-time
Function: Support

Purpose

To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.
To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities

Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
Provide support when required for none streaming issues to clients that call directly to Cartrack.
Attend to inbound calls from clients testing units or requesting positions on vehicles.
Escalate complex matters to systems support and IT- Support staff.
Coordinate all control room recoveries.
Provide weekly reports to Management.
Identify anomalies or faults from incoming cases.
Assist the Technical team during installations.
Attend to all activities during the shift.