Head, Service Reconciliation at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head, Service Reconciliation

Location: Lagos
Job Type: Permanent
Department: Group Core Operations

Job Description

• To deliver standard business operations services to retain existing customers in relation to reconciliation of internal systems and external partner value delivery information.

Responsibilities
Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats
• Involves working independently.

Operations Management:

• Supervise others working within established operational systems.

Performance Management:

• Respond to personal objectives and use performance management systems to improve personal performance OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal

Solutions Analysis:

• Interpret data and identify possible answers, Involves navigating a wide variety of processes, procedures and precedents

Service Operations:

• Serve as a work leader of day-to-day operations.

Requirements
Behavioral Competencies:
Collaborates:

• Builds partnerships and works collaboratively with others to meet shared objectives, For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others

Customer focus:

• Builds strong customer relationships and delivers customer-centric solutions, For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service
• Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas

Plans and aligns:

• Plans and prioritizes work to meet commitments aligned with organizational goals, For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others
• Makes skillful use of resources and support to deliver efficient, high-quality work

Manages complexity:

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems, For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options

Ensures accountability:

• Holds self and others accountable to meet commitments, For example, accepts responsibility for own work, both successes and failures
• Handles fair share and does not make excuses for problems
• Usually meets commitments to others

Demonstrates self-awareness:

• Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses, For example, seeks and responds to constructive feedback in a positive and professional way
• Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them

Optimizes work processes:

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, For example, uses metrics and benchmarks to monitor accuracy and quality
• Takes steps to make methods productive and efficient
• Promptly and effectively addresses process breakdowns

Develops talent:

• Develops people to meet both their career goals and the organization’s goals, For example, shares own experience and expertise with others if asked
• Provides constructive feedback and other support for other people’s development

Drives results:

• Consistently achieves results, even under tough circumstances, For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure
• Focuses on key goals, even during setbacks and obstacles.

Technical Competencies:
Computer skills:

• Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed

Data Collection and analysis:

• Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making

Resource Scheduler:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required

Humanity:

• Service Desk tools
• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• CRM; JIRA; Sharepoint

Knowledge Base tools:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required Confluence

Interswitch Bespoke Applications:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required PAYDirect; Caesar; Extraswitch; WebPAY

Postilion Applications:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• Postcard; Office; Realtime

Microsoft Suite:

• Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
• Excel; Word; Powerpoint

Action Planning:

• Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements

Planning and Organizing:

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives

Data Management:

• Works without supervision and provides technical guidance when required on acquiring, organizing, and processing data to fulfill business objectives

Policy and procedures:

• Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives

Review and Reporting:

• Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

Education

• General Education- University (First Degree)

Experience:

• Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
• Managerial Experience (1 to 2 years).

Application Closing Date
1st August, 2022.