Platform Monitoring Officer at Traction Apps

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

We are recruiting to fill the position below:

Job Title: Platform Monitoring Officer

Location: Lagos
Employment Type: Full-time

What You’ll Do

  • Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues
  • Manage connectivity on all SIMs and always ensure terminal uptime
  • Provide customer feedback to the product and engineering teams
  • Contribute to merchant support, customer success, and product support activities as needed
  • Handling the TMS-related issues and liaising with the engineering team on the development
  • Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis
  • To monitor the VPS platform testing at 30 minutes intervals with sample transfer
  • To monitor the Threshold for the Paystack wallet
  • To monitor the Threshold for the Airtime vending account
  • To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)
  • Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team
  • Work with relevant departments within Traction to onboard clients on product platforms
  • Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA
  • Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA
  • Attending to any other related task assigned by Lead Terminal Management.

What You’ll Need

  • HND / Bachelor’s Degree
  • Experience and results as a Platform Support Specialist or similar role
  • Strong communication and presentation skills
  • Ability to work independently and with cross-functional teams
  • Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
  • A positive, polite, confident, sincere, and friendly disposition
  • The ability to solve problems and to think quickly on your feet
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.

Our Values:

  • Ownership: At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate: We are constantly developing and designing solutions
  • Growth Centered ( self and customers): You keep pursuing growth and learning
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven: We see everything we do at Traction on how it will impact our customers
  • Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events.

Application Closing Date
7th September, 2022.

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