Engineer – Internet Edge Performance (Supervisory) at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Engineer – Internet Edge Performance (Supervisory)

Location: Nigeria

Job Description

Responsible for Internet Edge Network performance indices are maintained above agreed targets in delivering best in class Customer experience. Ensure initiatives and interventions to improve Internet Edge and overall Network quality
Perform routine (Pro-active, Reactive) monitoring, analysis and audit key performance & Quality of Service indicators across the network.
Maximizing asset monetization and ensuring Return on Investment (Asset).
Budget Capitalization as planned.
Minimizing OPEX, achieving savings on budget without compromising value or quality.
Support framework to review network performance and ensure compliance in Internet Edge Performance Analysis & Quality assurance
Study and report the performance of the core network and alert the different units for recommendations on implementing the appropriate solutions.
Support optimal resource utilization and allocation
Support Network Performance standard specification and provide reports
Network Quality audit and assessment
Provide Pre and Post impact assessment
Provide Network – Business impact assessment
Network Performance diagnosis, analysis and evolution trending to proactively drive network quality and forecasting
Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
Providing regular independent performance reports to Management, Group and the Regulators indicating actual levels of key Performance Indicators (KPIs)
Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity impact analysis
Performance and Capacity monitoring/reporting of PS Core, IPMPLS and Internet Edge
Analysis of trend of mobility and session management reports for performance anomalies/exceptions and recommendation for optimal performance.
Provide routine parameter Audit and consistency checks on PS Core, IPMPLS and Internet Edge nodes
Monitor PS Core, IPMPLS and Internet Edge NE with the aim of identifying poor performance and escalating/follow up on Partners/other departments to improve performance and give customers desired experience.
Support KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core, IPMPLS and Internet Edge Nodes performance.
Serve MTNN’s customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoters Score
Support NCC KPI compliance.
Support with MTNN’s Ecosystem Partners to deliver business value
Work across functions with peers in other groups to ensure collaboration for shared goals.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Support Internet Edge Performance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Requirements, Experience & Training
Education:

Fluent in English and language of country preferable
Bachelor’s degree in a field of Engineering, preferably electrical/electronics
Master’s degree in a relevant discipline added advantage.

Experience:

3-7 years’ experience which includes:
- 2 years’ work experience in Internet Edge planning, optimization or Performance in a mobile network operator environment
- 2 years’ experience in Performance/quality assurance/planning of Internet Edge.

Minimum Qualification