Quality Assurance Officer at Finnih Medical Centre

Finnih Medical Centre has continued to remain a leading healthcare provider to the communities in Lagos, promoting and providing essential healthcare delivery through integrated healthcare services.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Lagos
Employment Type: Full-time

Job Summary

Quality Assurance Executive is responsible for the coordination and overseeing daily administrative and clinical activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients.
S/he is responsible for the supervision of all employed clinical support staff.
Serve as the primary leadership communication link between the teams and departments throughout the organization.
S/he is responsible to ensure the overall smooth day to day operations, and employee engagement.
S/he will manage and implement quality management and quality improvement programs to ensure high-quality patient experience while achieving departmental and organizational goals.

Key Responsibilities

Co-ordinate the development of standard procedure manual
Implement organizational policies, procedures, and standards of work.
Organize and assign duties and tasks to clinical team members.
Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely..
Evaluate and resolve team activities, needs, and problems on a daily or as-needed basis.
Provide appropriate and timely communication with staff and providers.
Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
Work to establish a high level of patient flow and manage wait times.
Resolve complaints in a diplomatic and timely manner — Identify and recommend solutions to the clinical team member and office issues or problems.
Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
Oversee staff schedules to achieve maximum productivity and adequate staffing level of the team(s).
Conduct periodic staff meetings with clinical team members.
Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
Effectively present data and information to the Management team and CEO on a monthly basis.
Oversee facility cleanliness, working with facilities on maintenance and safety issues.
Maintain adequate clinical supplies. Ensure supply purchases are cost-efficient and within the budget. Review supply receipts in conjunction with the CEO.
Maintain effective working relationships with all departments.
Perform other related duties as assigned.
Provide mentorship to clinical staff
Periodic evaluation, identification of training needs and solutions to clinical staff
Oversee all aspects of quality assurance including establishing metrics, applying best practices, and developing new tools and processes to ensure quality goals are met.
Implement process improvement measures related to clinical quality and standards of service.
Evaluate clinical practices within the different departments to help maximize efficiency and optimize patient care.
Conduct regular quality audits including chart audits and random facility audits.
Foster a quality-focused environment for staff and patients
Communicate performance standards and expectations to all clinic staff
Ensure all care-related quality monitoring audits and satisfaction surveys are completed and recorded according to audit schedule
Develop, implement and document appropriate corrective actions in areas that are not fully compliant with professional standards
Identify real or potential quality problems and possible solutions
Participate in practice accreditation activities.

Requirements
Required:

Bachelor’s Degree in Healthcare Administration or other health related or a Registered Nurse
2-5 years of experience in hospital settings
Knowledge of medical terminology
Knowledge of medical office safety, infection control policies, and regulations
Ability to work successfully in a team environment
Excellent communication skills and a demonstrated ability to manage a team of professionals
Clinical competence in the area of practice
Knowledge of and passion for primary healthcare
Self-motivated, highly productive and positive attitude
Organization skills and ability to multi-task various responsibilities
Demonstrate leadership skills