Call Center Agent (Abuja) at Interra Networks Limited

Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Abuja

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information and provide appropriate solution to complaints
Research every issue and provide accurate information
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets

Requirements and Skills

High School Degree
Previous experience in a customer support role
Track record of over-achieving quota
Proficient in usage of Microsoft packages.
Good data entry and typing skills.
Must have good understanding of English and any of the major local Nigerian languages (Yoruba).
Knowledge of customer service telephony and technology.
Problem-solving skills.
Strong verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Should be able to work Mondays to Sundays as need arises.
Stress tolerance.