Community Manager at Nairagram

Nairagram is a digital remittance company dedicated to offering payment solutions to the African community across the globe. With our in-depth knowledge of African culture and diversity within the continent, Nairagram has been able to grow its payment network across 15 countries offering the following services: Cash pickup, Bank Deposit and Mobile Wallet.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos

Responsibilities

• Set, plan and implement social media and communication campaigns and strategies
• Provide engaging text, image and video content for all social media and professional accounts
• Ensure that communication and social media campaigns align with marketing strategies
• Provide engaging content in a variety of forms٫ such as text٫ image٫ and video٫ for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in community building and brand awareness boosting events.
• Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
• Provide engaging text, image and video content for all social media and professional accounts
• Monitor, track and report on feedback and online reviews
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR and Communications teams
• Build relationships with customers, industry professionals and journalists
• Liaise with Development and Sales departments to keep up-to-date on new features and products
• Build relationships with customers٫ potential customers٫ industry professionals and journalists.

What We’re Looking For

• B.Sc Degree in Marketing or any relevant field
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum٫ launching an ambassador program٫ creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics٫ and to utilize those metrics (e.g. repeat attendance at events)
• Excellent verbal communication and writing skills
• Hands on experience with brand management through social media
• Monitor website traffic and customer engagement through metrics٫ and be able to interpret those metrics.
• Knowledge of online channels of marketing and marketing practices
• Attention to detail and ability to multitask.

Application Closing Date
Not Specified.