Customer Service Officer at Westhill Facilities Managers

Westhill Facilities Managers is a facility management company tasked in offering 24 hours maintenance and repair services for office spaces.

We are recruiting to fill the position below:

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

Providing accurate information to new and existing clients.
Ensuring that clients are satisfied with services rendered.
Determining the quickest, most effective ways to answer a client’s questions.
Escalating queries and concerns.
Working with other departments to find appropriate solutions.
Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Responding promptly to clients inquiries.
Communicating with clients through various channels.
Acknowledging and resolving client’s complaints.

Requirements

B.Sc in Mass Communication, English, Estate Management.
0 – 1 year experience.
Excellent oral, written and verbal communication skills
Proficient in the use Microsoft Office packages especially MS Excel and MS Word.
Experience working with customer support.
Ability to stay calm when clients are stressed or upset.
Great organization and coordination ability.
Team work and interpersonal skills.
Ability to multi-task and work independently.
Effective time management skills.