Head, Facility Management at Beacongate Limited

Beacongate Limited is a one-stop business solution provider company offering a wide range of HR support services to organisation in the area of advisory, recruitment, training, business coaching, outsourcing and HR services. Our reputation for quality consulting services and results are outstanding as our clients are able to focus their management skills and technical resources on their core competence. We have been able to harness the power of our teams to deliver exceptional services across diverse industries such as banking, telecommunication, oil & gas, construction, hospitality and manufacturing among others.

We are recruiting to fill the position below:

Job Title: Head, Facility Management

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Responsibilities

Responsible for the client and revenue growth of the FM business unit.
Forecast, monitor and implement the operational budget of the unit as approved by the management
Drive innovation through the development of best practices, identify industry trends/tools that will contribute to the organizational goal of service excellence.
Project future site requirements including manpower, equipment and infrastructure upgrades
Support the implementation of a quality management system for the fulfilment of customer requirements, ensuring services meet set standards of quality reliability.
Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards.
Develop, recommend, and implement standard operational procedures in collaboration with operations team and senior management, and ensure compliance with such approved processes/procedures.
Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures, achieving near-zero downtime on equipment failure.
Implement, monitor and review health and safety standards on all facilities, ensuring potential threats/risks are identified, and recommendations made for necessary action.
Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by senior management.
Ensure prompt notification and remittance of service charge and other relevant fees by facility occupants in accordance with service level agreements.
Manage and drive customer focus within all areas of operational activities and ensure effective relationship management with all stakeholders.

Requirements

A Bachelor’s Degree in any field.
At least 10 years work experience in facility management of which about 4 years must have been in a management role.
Training in facility management is required.
MBA or masters degree in a relevant discipline is an added advantage.
Good writing and communication skills – including the ability to communicate technical information.
Relationship-building skills.
The ability to prioritize and multi-task.
Time management skills.
Teamwork, leadership, and motivational skills.
Procurement and negotiation skills.
Proactive thinking.
Understanding of soft and hard service delivery.
Passionate about consistent delivery of excellent service.