Senior Manager – Customer Acquisition and Compliance at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Manager – Customer Acquisition and Compliance

Job Identification: 1513
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager, Business Development
Division: Sales & Distribution

Job Description

• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs and plan and manage the procurement and distribution of SIM cards, ensuring this is in line with approved business forecast
• Lead the initiation  and management of  targeted activation at identified  customer acquisition touch points
• Ensure customer acquisition & compliance programs meet business objectives and customer acquisition channels requirements
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Liaise continuously  with internal and external stakeholders (Regional Sales Teams, Marketing, Key Accounts Managers, etc.) to ensure hitch-free operations
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• A First Degree in Economics, Business Administration, Commerce or any Social Science Degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English

Experience:
9-17 years’ work experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/industry
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage
• Worked across diverse cultures and geographies advantageous.

Application Closing Date
13th September, 2022 at 11:59 PM.