Salon Operations Manager at WorQulture

WorQulture – Our client, a reputable beauty hub located in Lekki Phase 1, Lagos State, is recruiting to fill the position below:

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

The Salon operations manager will be responsible for coordinating and overseeing the day-to-day running of the business, supervising staff and ensuring excellent customer experience.

Duties and Responsibilities

Actively follow up with staff to ensure provision of quality services at every point. And ensuring customers are satisfied with services rendered
Oversee staff welfare (Birthdays, Leave, Induction, staff files, etc.)
Supervise cleaners to ensure cleanliness of the salon at every time of the day
Manage correspondences and appointment via phones, Whatsapp, and email etc,
Ensure staff actively carry out their roles and comply with organizational policies
Keep records of all operating expenditure and ensure the smooth running of the salon, payment of utility bills & taxes
Prepare and send accurate daily reports to the management
Conduct research on industry-related topics & suggest new ways to promote company offerings
Update customers information and database, identify customers’ needs, make relevant recommendations.
Daily quality control checks on newly produced inventory & newly produced stock
Managing inventory and maintaining the optimal reorder level.
Ensure social media handles are updated, edit and proofread contents/videos before posting on social media account
Receive and resolve customer complaints in a professional manner
Handle transactions, cash register, expenditures, keep updated record of costs and revenue
Perform other administrative tasks as may be required.

Qualifications and Experience

Minimum of HND / B.Sc / B.A from a reputable and accredited institution.
Minimum of 2 years managerial/operations experience in a the retail, fashion and beauty industry.

Skills and Requirements:

Proficiency in the use of Microsoft office tools especially Word and Excel
Must reside within close proximity to Lekki Phase 1
Friendly and calm personality
Knowledge of principles and processes for providing outstanding customer service
Leadership and Supervisory skills and ability to manage situations within the company
Excellent interpersonal and customer service skills
Fluent in English with excellent writing,and communication skills
Highly organised, tech savvy and possess excellent time-management skills
Proactive and smart personality
Good knowledge of record-keeping.