Specialist, Back Office Support RAN at Ntel Nigeria

ntel is Nigeria’s most revolutionary telecommunications company which provides 4G LTE Advanced network that delivers superfast call-connect times, crystal clear Voice over LTE and extraordinarily high internet access speed. Our aim is to redefine the Nigerian telecommunications landscape and enrich the lives of Nigerians by delivering the most advanced communications technology across the largest possible network coverage in the most effective, valuable and satisfying manner.

We firmly believe that by delivering superb and unparalleled broadband-based mobile services, we can help individuals and enterprises harness the power of connectivity and maximise their potentials. This belief is pursued and sustained by anchoring our activities on the fundamental LIVE principle- leadership, innovation, value and experience.

We are recruiting to fill the position below:

Job Title: Specialist, Back Office Support RAN

Location: Marina, Lagos
Employment Type: Full-time

Job Description

Ownership of network quality of assigned area, investigate and manage resolution of weekly worst cell issues including isolation of root causes. Liaise with internal stakeholders as well as with MS partner toward quick resolution
Responsible for compliance of NCC KPIs threshold (Accessibility, Retainability, Mobility, Service integrity, Utilization, & Availability) and ensure evaluation & implementation of new features.
Responsible for testing and evaluating radio performance of newly integrated sites and ensure implementation is in accordance with coverage target
Radio capacity management and giving recommendations toward a healthy/steady growth
Responsible for detailed audit on LTE network to ensure good customer experience and network quality. This covers HW/SW configuration audit, parameter audit and inconsistencies resolution
Resolve all radio related customer complaints and interface with relevant stakeholders to agree optimization action plans. Responsible for VoLTE parameter and related features.
Work closely with internal team and MS partner LTE team (such as Front Office, Back Office, Configuration Team, Network Roll-Out) and help resolve any network performance issues
Generate & Interpret weekly/monthly LTE performance reports on assigned areas.
Provide support to customer/sales team and collaborate with other internal stakeholders.
Support MPLS access network maintenance
Support access IPRAN maintenance as required
Issuance and tracking implementation of optimization work orders (WO).
Identifies quality sites and coverage enchancement sites for planning.