Customer Service Officer at George Houston Resource Limited

George Houston is currently seeking to recruit a vibrant and suitable Customer Service Officer for her client, a leading Building products & Interior Decoration Company located in Jibowu, Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Jibowu, Lagos
Employment Type: Full-time
Industry: Building Products & Interior Decoration

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction

Qualification And Requirements

  • HND / BSc in any Discipline
  • Minimum of 3 years customer service experience
  • Smart, intelligent & matured
  • Good Communication Skill
  • Excellent Writing SKill
  • Female
  • AGE – 28- 35years
  • Must reside around jibowu, surulere, mushin, yaba, onipanu and its environs

Salary
N100,000 monthly.

Application Closing Date
5th October, 2022.

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