Tech Support Officer at Digital Nsurer

Digital Nsurer is an insurance distribution and SaaS company solving the painful problem of long delays in Insurance policy purchase by individuals, customer acquisition & onboarding by underwriters/insurance companies.

We are recruiting to fill the position below:

Job Title: Tech Support Officer

Location: Ikoyi, Lagos
Employment Type: Contract

Roles and Responsibilities

• Set-up user accounts on the application and onboard new users.
• Real-time transaction monitoring on web and mobile applications.
• Reconcile and report weekly transaction data
• Maintain real-time transaction data dashboard.
• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Deploy updates on the application
• Train users and managers on application usage.

Requirements

• Minimum of the first-degree in computer science/engineering or related field.
• 2-3 years work experience.
• Familiarity with dashboards and reports.
• Knowledge of the Insurance Industry will be an advantage.
• Experience dealing with 3rd party service providers.
• Ability to write basic and complex SQL scripts.
• Experience with Power Apps an advantage.
• Understanding of Terminal Management System.
• Ability to review and interpret logs.
• Advance knowledge in using and setting up real-time monitoring tools.

Compensation
Competitive.

Application Closing Date
17th October, 2022.