Customer Service Officer (NYSC Intern) at Ntisa Limited

Ntisa Limited – We are a cloud technology company that provides business owners with software solutions to help them innovate and eliminate inefficiencies to become more profitable. We achieve this by helping individuals, small and micro-small businesses digitize every aspect of their front-end sales, back-end operations, and customer engagement to deliver exceptional value.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (NYSC Intern)

Location: Lekki, Lagos

Job Description

  • We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.
  • As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

Job Overview

  • The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.
  • The aim is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibilities

  • Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer complaints via phone, email or social media platforms.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and update records in CRM system.
  • Excellent communication and presentation skills
  • Conduct customer onboarding and assist with set-up.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepare product or service reports by collecting and analysing customer information.
  • Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
  • contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.
  • Manage the contact database and assist with lead generation activities.

Requirements

  • BA / BS Degree or equivalent
  • Critical thinking, problem-solving skills and time-management skills
  • Strong verbal/written communication, and interpersonal skills.

Application Closing Date
2nd November, 2022.

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