Customer Service Officer (NYSC Intern) at Ntisa Limited

Ntisa Limited – We are a cloud technology company that provides business owners with software solutions to help them innovate and eliminate inefficiencies to become more profitable. We achieve this by helping individuals, small and micro-small businesses digitize every aspect of their front-end sales, back-end operations, and customer engagement to deliver exceptional value.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (NYSC Intern)

Location: Lekki, Lagos

Job Description

We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.
As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

Job Overview

The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.
The aim is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibilities

Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer complaints via phone, email or social media platforms.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and update records in CRM system.
Excellent communication and presentation skills
Conduct customer onboarding and assist with set-up.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analysing customer information.
Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.
Manage the contact database and assist with lead generation activities.