Field Support Officer at Traction Apps – 14 Openings

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction. We believe that all businesses should be provided with the right environment to grow their business. We are the growth partner of choice for emerging markets, and we will walk with you through your business journey from ideation to building a global legacy; from ideation, start-up to scale, we will be there to support your growth. Our vision is to be the leading financial services and business partner for small businesses, we want to be the engine that helps small businesses to survive and thrive.

We are recruiting to fill the position below:

Job Title: Field Support Officer

Locations: Abuja (Banex Plaza & Wuse Market), Lagos (Tradefair Market & Odunade market, Ikotun Market, Ojodu Berger Market & Agege Market), Rivers (Mile 3 Market, Porth Harcourt), Ogun (Adire Market), Oyo (Gbagi Market), Kwara (Oja Oba, Ilorin), Imo (Amakohia Market) and Edo (New Benin Market)
Employment Type: Contract

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for bringing in key merchants and clients with ambition and passion in the advised location to achieve high sales to maximize revenue and profit for the organization.

Responsibilities
What you’ll do:

• Provide on site support to customers that use Traction Apps products
• Attend to customers’ complaints, enquiries and resolve issues via phone and first level support
• Work hand in hand with the sales team to carry out deployments and deliver on leads
• Prepare and submit daily activity reports including issues resolved, feedback and performance report
• Escalate the issues/complaints to higher authority for solution if needed
• Conduct network maintenance, troubleshooting and debugging of the POS terminals.

Requirements
What you’ll need:

• Experience in customer support, issue resolution
• A thorough understanding of and results in Fintech sales or related field
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction:

• Join a high-potential organization: This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path: Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team: Working with a motivated and talented team plus regular team bonding events

Our values:

• Ownership: At Traction, we take the initiative to achieve favorable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

Application Closing Date
25th November, 2022.