Customer Service Representative at Dreamworks Global Logistics

Dreamworks Global Logistics is a growing Logistics company in Nigeria with branches in Lagos, Abeokuta, Abuja, Portharcourt, and many other cities in Nigeria with an interest to extend her coverage outside Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to track items, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements