Guest Relations Officer (Female) at Virgin News

Virgin News is recruiting suitably qualified candidates to fill the position below:

Job Title: Guest Relations Officer (Female)

Location: Lagos

Job Description

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Hold meetings with new and existing clients

Application Closing Date
30th May, 2019.