Implementation and Application Support Executive at U-Connect Human Resource Limited

U-Connect Human Resource Limited – Our client, an international financial technology company that create innovative and secure foundation for monetary transaction, is recruiting to fill the position below:

Job Title: Implementation and Application Support Executive

Location: Lagos
Employment Type: Full-time

Job Summary

Our client require the service of Implementation and application support executive.
You are to assist in the Implementation of software packages at customer sites, respond to and troubleshoot all customer software issues for company products accordingly.

Responsibilities

Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.
Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
Setup and configuration of test environment in order to duplicate issues
Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
Assist in the preparation of reports for customer communication
Establish and maintain excellent working relationship with all customers at all times
Keep up-to-date with technical and G+D product knowledge
Lead Implementation activities at customer site
Provide training on software as required
Create documentation (Support/Training) as required
Document all issues in G+D’s issue tracking system

Qualifications and Requirements

HND / BSc in Computer Science or a related Technical Degree / Program
7 -10 years’ relevance experience in a customer support role and prior experience in banking or warehousing industry is compulsory
Excellent verbal, written communication and interpersonal skill are a must.
Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.
Must be willing to work in a 24×7 environment.
Must be willing to travel on-site and for extended periods if required.
Possess Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
Proficient with war, ear application deployment in Java EE Application Servers environment.
Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
Experience with .NET application installation and deployment
Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.