Debt Recovery Officer at CredPal

CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

We are recruiting to fill the position below:

Job Title: Debt Recovery Officer

Location: Yaba, Lagos
Employment Type: Full-time

Purpose Statement

We are looking to hire a very proactive debt recovery officer who is responsible for providing support to the organization with particular emphasis on the collection of revenue and management of finance. The position liaises directly with clients, issues notices, negotiates outstanding payments and where necessary initiates recovery action.
The Debt Recovery Officer is responsible for the administration and implementation of the debt recovery process.

Key Deliverables

Recovery of classified loans.
Conduct regular reviews and visits to clients with outstanding loan portfolios at risk.
Daily review of all the outstanding and overdue loan clients.
Initiate process to prosecute hard-core debtors in line with guiding policies and within an acceptable legal framework.
Contact relevant employers with outstanding debts in line with policy and procedures.
Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
Contact debtors by telephone, letter, email, or fax, to agree on debt recovery plans and follow up as appropriate.
Reviewing documentation (all aspects of the contract) to assess liability, identify contract issues and judge recoverability.
Using knowledge and initiative to reach amicable solutions to recovering debts from clients, taking into account the circumstances of the case.
Establish repayment schedules, monitor repayment of debts, and adherence by debtors to installment schedules.
Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
Maintain statistics on recoveries.
Negotiate workout plans or loan rescheduling with willing debtors.

Preferred Qualification

BSc / HND in Accounting, Banking & Finance, Economics, Statistics and other related fields.
2- 3 years experience in debt recovery in the financial sector.

Preferred Requirements:

Must possess strong negotiating skills.
Articulate and result oriented.
High level of integrity.
Accurate, organized, and motivated.
Previous successful loan recovery experience.
Strong planning and organizational skills.
Good time management.
Strong communication skills (both written and oral) and an excellent telephone manner.
Appropriately assertive manner to deal with debtors and clients.
Proactive and able to take initiative.
Able to work within a team as well as independently.
Ability to handle pressure and tight deadlines.
Natural ability to interact with people from various backgrounds and various levels.