Front Desk Officer at Afobec

Afobec produces quality purified drinking sachets and bottled water. It supplies to customers wholesale. It’s customers include hotels, eateries, fast food, pop-shop resellers, and individual bulk buyers. At the heart of Afobec is a grassroots movement for empowerment to better the health and life of people in society.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ubahadara, Nempi, Oru West LGA, Imo
Employment Type: Full-time (In person)
Reporting to: Administrative Officer
Employer Industry: Production and Manufacturing
Working Week: Monday to Saturday; 8:00 am – 4:00 pm

Job Purpose

The Front desk Officer will be the first point of contact for all the company’s customers, and visitors and will respond to inquiries concerning all products.

Duties and Responsibilities

Take order inquiries both online and offline from customers
Confirm order payments made by customers either online or offline
Receive letters, packages, mail orders, etc., and distribute them to the appropriate desk.
Monitor office supplies and raw materials for production and place orders when necessary.
Liaise with the administrative officer to manage drivers’ supplies, cleaners, and security officers.
Record and report office expenses and costs daily, weekly, and monthly and report to the administrative officer.
Schedule travel arrangements, and logistics and manage itineraries for employees and the Managing Director.
Manage logistics for employee training and development where and when necessary

Requirements
Qualifications Required

Minimum of OND or equivalent in any discipline, preferably Mass Communication, Public Relations, Secretarial Studies, or Office Administration.
Ideally, 2- 3 years of experience working as a front desk officer with a reputable organization. (Experience in a water company or banking is strongly preferred).
Relevant certification will be an added advantage).

Skills Required:

Working and practical knowledge of computers and the internet.
Excellent knowledge and use of Microsoft office packages (Excel, word, etc)
Hands-on experience with office machines such as photocopiers, printers, scanners, etc.
Working knowledge of modern work tools such as google workspace, WhatsApp for business, etc.

Competences Required:

Excellent customer service abilities.
Attention to detail
Good with numbers and basic mathematical calculations
Good dress sense and amiable personality
Great interpersonal and communication skills
Good time-management skills
Friendly, patient and reliable with a high level of maturity, empathy and emotional intelligence.

Job Expectations
We expect that for this role, there should be:

100% timely response to inquiries
Quick replenishment of materials when needed

Working Condition

This job requires a lot of physical interaction with people. It may be the best fit for an outgoing person who genuinely loves to interact with people a lot.

Job Perks And Compensation