Business Development Executive at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Development Executive

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Description

To support the growth of the business by identifying and engaging potential customers and managing existing relationships to promote adoption and sale of Purepay products and services.

Responsibilities
Business Development:

Provides excellent and customer-focused sales and account management activities for designated customers and products:
Develops and maintains strong relationships with key customers utilizing products
Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
Responds to customer requests for advice on Switching and Processing queries
Uses the CRM platform to evaluate leads and track sales and revenue growth
Assists in or produces business case documents for new product or service offerings development
Develops proposals in response to requests for proposals (RFPs), delivering sales presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Monitors activities of the team to ensure sales and service targets are achieved
Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
Ensure MOUs, NDAs, SLAs, OLAs are created by the Contract management team for onward transmission to Legal team for the purpose of closing a sale or developing new business
Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business

Market Research:

Performs market research and analysis and monitors external and internal environment for development of new market segments
Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
Keeps abreast of trends and developments in payment technology, products practices and operations

Account Management:

Receives feedback from customers for improvement of products and services
Post-sales engagement: visiting customers to discuss on how to improve services
Builds relationships that are of value with the customers

Competitor Analysis:

Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
Responsible for documenting and maintaining for the division the findings of our competitor analysis
Organizes quarterly review of the competitor analysis with Service management team

Operational/ Admin Responsibilities:

Prepares and submits periodic reports to the Group Head Business Development, Purepay on the activities of the team for management decision making such as customer engagement reports, sales reports (lead generation, actual vs targets etc)
Handles all customer or partner inquiries.

Requirements
Education:

University First Degree in Business Administration, Sales and Marketing or any Finance related field
Master’s in Business Administration or Public and International Affairs will be an added advantage

Experience