Hostess at the Borough Lagos

The Borough Lagos – Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Title: Hostess

Location: Lekki Phase 1, Lagos
Employment Type: Full-Time
Level: Mid Level

Job Brief

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas.
For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

Welcome guests to the venue.
Provide accurate wait times and monitor waiting lists.
Manage reservations.
Escort customers to assigned dining or bar areas.
Provide menus and announce Waiter/Waitress’s name.
Greet customers upon their departure.
Coordinate with wait staff about available seating options.
Maintain a clean reception area.
Cater to guests who require extra attention (e.g. children, elderly).
Answer incoming calls and address customers’ queries.
Assist wait staff as needed.

Requirements and Skills

High School Diploma; Hospitality Certification is a plus.
Previous work experience as a Hostess or Waitress.
Understanding of restaurant etiquette.
Familiarity with health and safety regulations.
Experience in managing reservations.
Demonstrable customer-service skills.
Excellent communication skills (via phone and in-person).
Strong organizational skills with the ability to monitor the entire dining and bar area.
Availability to work in shifts as needed.
Good physical condition to walk and stand during an entire shift.