Contact Centre Agent at Invent Alliance Limited

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos

Summary

The Contact Centre Agent will be primarily responsible for inbound and outbound calls, chat within a Contact Centre environment, generating sales either by cold calling or answering requests in a fast-paced environment and influencing existing and potential customers to buy goods and services.

Responsibilities

Professionally respond to inbound calls and attend to customers’ emails.
Manage and resolve customer complaints and attend to customers’ inquiries.
Provide product and service information to customers.
Generate customer interest in the services or products offered by the company.
Upsell products and services.
Provide personalized customer service by responding to the needs of the customers.
Route of calls based on customer segmentation.
Research required information using available resources.
Ensure feedback from the customer to further improve the customer services.
Build customer loyalty trough customer retention.
Document all customer details according to standard operating procedures.
Identify and escalate issues.
Complete call logs and reports.
Other duties as assigned.

Education and Qualification

Minimum of B.Sc in Marketing, Mass Communication or any related discipline.
Minimum of 1 year experience in a similar role.
Must be resident within Lekki- Ajah axis.
Proven experience as Contact Centre Agent or similar customer service role.
Proven track record of successfully meeting sales quotas preferably over the phone.
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Skills:

Excellent communication and presentation skills.
Phone skills.
Data entry skills
Skilled in negotiation and dealing with complaints.
Persistent and results-oriented.
Patient and able to handle customer rejection.
Candidates must be able to exhibit a great measure of professionalism and must be multi- tasking

Application Closing Date
3rd May, 2019.

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