Sales Support Administrator at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

REF: 1228/NIGE/EU/Sales support administrator (CONTRACT)/Nigeria/300419
Location: Nigeria
Start Date: 2019-04-30
Contract: Temporary / Contract
Category: Insurance

Key Focus

  • This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.

Job Specification
Descriptor:

  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Provides an indirect service to customers and intermediaries.
  • Responds to immediate requirements within procedure.
  • Uses standard administrative techniques to coordinate own work.
  • Product and process knowledge in different areas may differ but basic skills remain the same.
  • Technical knowledge is limited to some products and or processes.

Key Result Areas
Documentation Processing:

  • Responds to immediate administrative requirements within procedure
  • Follows standardized processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards.
  • Weekly reporting.
  • Uses standard administrative techniques to coordinate own work.
  • Prepare meeting reports/ presentations.
  • Interface with the finance department for both businesses.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standard

Qualifications and Experience

  • A first degree or its equivalent.
  • Good Analytical skills,
  • Technical/insurance product knowledge and relevant experience would be an added advantage.
  • Good knowledge of Microsoft office suite

Offer
Market Related.

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