Watch Keeper at the Agency for Technical Cooperation and Development (ACTED)

ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, foster development and reduce vulnerability to disasters. Our interventions seek to cover the multiple aspects of humanitarian and development crises through a multidisciplinary approach which is both global and local, and adapted to each context.

In light of the displacement in the north-eastern part of Nigeria, ACTED has set up an office in Maiduguri to respond to the humanitarian needs. ACTED is therefore looking for candidate to support its mission in Maiduguri in the capacity below:

Job Title: Watch Keeper

Location: Borno

About the Job

Acted Nigeria Mission operates throughout the North East Region of Nigeria. Due to the nature of operations, the geographical locations in which we as a mission deliver humanitarian aid, the unpredictable and ever-changing context, staff accountability procedures, the importance of effective communications and the concern of staff safety and security during any field deployments within this context is of a huge concern;
As a result of this there is a requirement of a 24hr operations room to be operating and manned by watch keepers on a 24hr basis in order to ensure all field deployments are managed, controlled, and monitored whilst ensuring effective communications and staff accountability procedures are followed and respected at all times; this in turn will support the crisis management team, HQ and the teams involved.

Duties and Responsibilities

Under the supervision of the Duty Supervisor, Security Officers and the Country Security Manager, the following will be carried out in line with the ACTED Nigeria Security Policies, Procedures and Protocols whilst on duty.

Responsibilities include:

Conduct 12hr shifts at a time in the Maiduguri Operations Rooms
Record, monitor and issue communications, safety and security equipment to staff members on a daily basis
Log and report staff movements, security and medical incidents
Coordinate and monitor all communications traffic and movements for the Missions staff when deployed
Coordinate and monitor all communications traffic and staff movements for the Mission
Act as an important part of the Missions Crisis Management Cell and a point of contact for all staff on a 24hr basis
Attend regular training which will be provided internally and externally
Adhere to the ACTED Nigeria Code of Conduct, existing Standard Operating Procedures and Policies
Ensure the existing staff movements and communications protocols and procedures are followed by all field teams
Report any near misses, security incidents or medical emergencies accordingly through the ACTED communications tree

Essential Key Skills and Experience
As a minimum, this position requires an individual with the following experience:

Excellent inter-personal and communications skills
A minimum of 2 years experience within a security officer/assistant role
A minimum of 1 year’s experience working for an INGO
Operating VHF hand-held radio equipment
Operating Thuraya Satellite equipment, Garmin Tracking devices and ‘Push-to-Talk’ (PTT) communications equipment
The ability to communicate, read and write in Hausa, Kanuri, Margi, Bura and English
The ability to write detailed reports and log staff movements
The technical ability to fault find and repair issues on VHF and Satellite communications equipment
Conversant with Iridium, Thuraya and GPS equipment
A good understanding of voice procedure

We Offer