Customer Care Support Engineer at Ascentech Services Limited
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Customer Care Support Engineer
Location: Lagos
Responsibilities/Duties
Quotation Preparation:
- Receive quotation request from Service Support / Sales Team / Service team
- Get Machine serial number details
- Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
- Send proposals (Techno-commercial quotations) to customers by email.
- Print quotations and handover to Sales Support to file in respective sales engineer file
- Keep all quotations in respective customer folder (soft copy)
- Prepare AMC quotations
- Maintain Quotation Register and circulate regularly
Order Receiving Process:
- Sales communication
- Forward all customer mails related to sales communication to Sales Support
- Forward all service related mails to Service Support
Experience & Essential Requirements
- Minimum of 2 years experience in customer support.
- Back office coordination.
- Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.
Required Education
- HND/B.Sc in Electrical / Mechanical Engineering or a related Engineering discipline.
Required Skills:
- Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
- Must be multitasking.
- Smart and must be team player.
- Must be proficient in Microsoft Office, including Word and Excel.
- Knowledge of email platform is must.
- Available for 24-hours for any emergency calls from customers or office.
Application Closing Date
31st May, 2019.
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