Customer Service Manager at Japaul Oil & Maritime Services Plc
Japaul Oil & Maritime Services Plc is the foremost indigenous Oil and Maritime Services Company in Nigeria. It is the only maritime company listed on the Nigerian Stock Exchange and offers services in Oil & Gas, Maritime, Dredging and the Construction Industry in Nigeria with subsidiaries located in other parts of the globe.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Job Description
- We are in search of a customer service manager who will be providing a productive and motivating working environment, and addressing any issues/disputes from customers or client.
Responsibilities
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results.
Requirements and Qualification
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organisational skills
- Computer literacy in order to type up reports, results and details of customer interaction
- Minimum of HND,OND,BSc
- 2-3 years work experience.
Application Closing Date
15th June, 2019.
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