KPMG Nigeria Job Vacancy : Ethics Line Officer

KPMG Nigeria is connected to the global KPMG Lighthouse, the KPMG Center of Excellence for Data, Analytics, Intelligent Automation, Artificial Intelligence and other data-driven technologies. The Data & Analytics team in Nigeria is part of the global network of 12,500 experts including more than 1,700 data scientists and data engineers. Globally, the D&A team supports more than 7,000 client engagements per year working shoulder to shoulder with client engagement teams across audit, tax and advisory.

We are recruiting to fill the position below:

Job Title: Ethics Line Officer

Ref #: 139284BR
Location: Lagos, Nigeria

Responsibilities and Duties

Handle customer inquiries/complaints via telephone or email
Document client call enquiry/complaint in reporting templates
Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
Perform administrative tasks such as maintaining client files
Performing customer trend analysis
Conduct research on individuals and entities as directed by the relevant manager.
Documenting research observations
Developing presentation slides

Qualification, and Experience

Minimum of second class lower in any field of study
2 years experience in a customer service related role

Skills and Competence Requirements:

Good verbal communication skills
Interviewing and probing skills
Attention to details
Good report writing
Research skills
Problem solving skills
Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.

Application Closing Date
Not Specified.

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