Network Support Engineer at ipNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Network Support Engineer

Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results

Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
Establishing and managing end-to-end connectivity for banks and other corporate bodies.
Installation, configuration and integration of new clients into the network.
Providing adequate back-end support for field engineers.

Educational Qualifications & Functional Skills