Customer Service Representative at Point Recruiting
Point Recruiting – We are a new tech start-up, currently seeking suitably qualified candidates to work in a fast changing technology environment in the vacant position below:
Job Title: Customer Service Representative
Location: Lagos
Responsibilities
- Initiate and manage large volumes of phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Customer support experience or experience as a client service representative
- Ability to adapt to and use proprietary software
- Strong phone contact and active listening skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Evidence of graduation from a higher institution
- Ideally located and residing around the Lekki / Ajah area of Lagos
- Women are strongly encouraged to apply
Application Closing Date
1st June, 2019.
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