Telephone Wellness Counselor at Synapse Services

Synapse Services is a “Center for Psychological Medicine”, that specializes in the provision of psychological and counselling services, Inpatient and Outpatient Mental Health and rehabilitation services.

We retain the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services to treat all forms of disorders related to your mental health.

We are recruiting to fill the position below:

Job Title: Telephone Wellness Counselor

Location: Abuja

Job Description
The ideal candidate will:

Help our clients build coping mechanisms for stressful situations they encounter on-the-job and off-the-job.
Work as part of an in-house team that offers our employees guidance and resources for avoiding burnout and other risks.
Provide personalized plans designed to help our clients meet their short and long-term personal goals.
Be responsible for answering incoming customer calls, utilizing company policies to solve client issues and directing calls to the managerial and clinical team when necessary.
Perform initial assessment, intervention and make appropriate referral of clients to our other services when necessary.
Maintain complete and accurate records of work performed through case notes, client record forms and database entries.
Perform any other related duties as may be decided by the organisation.

Qualifications and Skills

A minimum of a Bachelor’s degree in Psychology, Social Work, or Counselling
At least one-year post qualification experience in counselling and client management
Knowledge in Employee Wellness Initiative, stress management etc
Excellent communication skills
Ability to empathize with clients
Ability to leverage internal and external resources as part of a client treatment plan
Willingness to work on-call
Experience writing assessments and reports to monitor client progress
Strong computer skills
Good Presentation skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends
Strong problem solving abilities
Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.